Shipping, Return and Refund Policy
Legal Disclaimer
The www.r802.com site is an open trading platform for third-party suppliers who wish to market their products from around the world to consumers. r802.com is not the manufacturer of the products sold on the site. Although we work to ensure that the product information on our site is accurate, manufacturers may not be accurate or change the information they decide to list on the product page. The product packaging and materials may include additional or different information from the information shown on the product pages on the website. If you have questions or complaints regarding a particular product on the site, please contact the manufacturer via the “Ask a question about the product” button or directly. For medical products or with medical implications, the content on our site is not used to diagnose, treat, cure, or prevent any medical or other problem. The information does not replace medical advice and we recommend consulting a doctor or qualified professional before using any product that comes into contact with the body. You should always read the information, warnings, and instructions attached to the product before using it and not rely solely on the information found on our website. If you feel that one or more of the products you have been exposed to on the site is offensive, misleading or illegal, we invite you to contact us so that we can address the issue as soon as possible. When using the site, you agree to the terms of use.
Shipping
Buying from this site includes Free Worldwide Shipping, estimated delivery time is 5 – 20 business days.
Return and Refund Policy
We accept the return of items up to 15 days from the item’s arrival to the customer. Some products are eligible for 365 days returns, as described on the eligible product’s page.
The shipping costs of the item back to our warehouses will be paid by the customer.
We will refund fully, undamaged products in their original packaging.
In case a customer is asking to cancel an order (before the product is shipped or after it’s delivered and shipped back to the warehouses), a 10% cancellation fee will be deducted from the total amount of the order due to a cancellation fee of the credit clearing company.
Import TAX / Customs
Taxes may apply to imported goods/services and is regulated by the country’s law. R802 Elite Store is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
Contact Info
Please contact us at [email protected]
